👤For Customers
Your booking reminders
When and how you receive reminders.
By Sagarnu Team
When you book an individual appointment, you may receive automatic WhatsApp messages — depending on the business's settings. If the WhatsApp send does not succeed and the business has turned on SMS for that message, the system tries to send it by SMS.
- A confirmation with the business name, service, date and time. If the business chose to, it also includes the business address and phone number.
- A reminder before your appointment, at the time the business set. If you book shortly before the appointment, a reminder may not be sent.
Not every booking gets these messages, and registering for a class or workshop sends no automatic messages at the moment.
What the reminder includes
- Business name
- Service name
- Date and time
- A link to your bookings page for that business, where you can cancel the appointment. A same-day reminder sent by SMS has no link — use the one in your confirmation. To change the time, contact the business.
If you did not receive a message
- 1Check that the phone number you entered during booking is correct and has WhatsApp active.
- 2Make sure you have not blocked the number the messages come from.
- 3Contact the business — they can check the appointment and the number they have for you.
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Messages are not sent from a number the business owns, so the sender may look unfamiliar — and if one arrives by SMS rather than WhatsApp, the sender is a short name rather than a number at all. What identifies the message is inside it: the business name is written in the text.
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