How automated reminders work

For individual appointments, Sagarnu sends clients automatic messages at key moments — when the matching message is on in Settings → Notifications (all are on by default). Messages are sent through Sagarnu, not from the business's own number, and the business name appears in the message.

• Booking confirmation — sent as soon as an appointment is booked.
• Reminder — at the reminder times set in Settings → Notifications. A reminder is scheduled only if its time has not already passed when the appointment is booked.
• Cancellation notice — sent when an appointment is cancelled.
• Reschedule notice — sent when an appointment is moved to a new time (controlled by the "Booking confirmation" option).

Fallback reminder

If no active reminder time is still ahead of the appointment — because none are set, all are turned off, or all have already passed — one reminder is scheduled about two hours before the appointment. If that time has also passed, no reminder is sent.

Quiet hours

If quiet hours are on, a reminder for a new booking that falls inside them is moved to when they end — so it may go out later than planned, or not at all if the move reaches the appointment time. Booking confirmations and reschedule notices are not delayed.

When a message is not sent

• An appointment entered after its time has passed gets no confirmation or reminder.
• When the account is suspended or cancelled, or has reached its sending cap (by default, the plan's message allowance; with a custom cap, that cap).
• Group classes have no automatic messages at the moment.

Channels and settings

Each message is sent on the channels turned on for it in Settings → Notifications — WhatsApp first, and if the WhatsApp send fails and SMS is on, the system tries SMS. Reminder times and quiet hours are set there too.