Cancellation & Refund Policy

This policy covers cancelling your paid Sagarnu subscription as a business owner. It does not cover cancelling appointments your own clients book with you — that stays under each business's own rules.

You can cancel a monthly subscription at any time. Cancellation takes effect at the end of your current billing period, and you won't be charged again after that.

• Your subscription stays active until the end of the month you already paid for.
• No partial refund is given for a month that has already started.

You can cancel a yearly subscription at any time. If you cancel before the year is over, you'll get a proportional refund for the remaining, unused time, based on the price you actually paid.

• Automatic renewal stops as soon as you cancel.
• The refund is calculated from the yearly price you actually paid.
• The time you already used is not re-priced at a monthly rate.

Refunds do not apply to services, messages, or usage-based charges that were already used or delivered before you cancelled.

• WhatsApp messages already sent.
• SMS messages already sent.
• Add-on services already delivered.
• Usage-based charges already accrued.

If you're charged twice, charged in error, or charged after your cancellation took effect, we'll fully refund the amount taken by mistake.

To cancel, send a written request to Sagarnu support at support@sagarnu.co. Self-service cancellation from the subscription management area is coming soon.

After you cancel, we'll show or send you a confirmation that includes:

• The cancellation date.
• The date your access to the paid plan ends.
• The refund amount, if any.
• Confirmation that you won't be charged again.