Terms of Service

By creating an account, accessing, or using the Sagarnu platform, you agree to be bound by these Terms of Service. If you do not agree, do not use the service.

These Terms constitute a binding agreement between you and Sagarnu (a registered Israeli business, Osek No. 558635520), the entity that operates the service. This website, sagarnu.co, is one of the sites through which the service is offered.

For the purposes of these Terms, "Sagarnu", "we", "us", and "our" refer to Sagarnu (a registered Israeli business, Osek No. 558635520), the legal entity operating the service, even where the service is offered under different brands, trade names, or domains.

"You" refers to the business owner or authorized representative who acquires, manages, or uses an account on the service.

An end client who books an appointment through a Merchant's booking page uses the platform to make that booking, but Sagarnu is not a party to the service actually provided by the Merchant to the end client, and is not responsible for its quality, availability, or performance.

Sagarnu provides a cloud-based appointment management platform that enables service businesses to:

• Create a public booking page where clients can book appointments online
• Manage services, staff members, and availability schedules
• Send automated appointment confirmations and reminders via SMS, WhatsApp, or other digital communication channels
• Access data, reports, and management tools related to business operations
• Manage a client database, including notes, history, and preferences

Sagarnu is a software platform only. We do not provide the professional or business services that the Merchant offers to their clients.

You must meet all of the following requirements to create and hold an account:

• Be at least 18 years old
• Have the legal authority to enter into binding agreements on your own behalf or on behalf of the relevant business
• Provide accurate, complete, and up-to-date information at registration and during use of the service
• Use a phone number under your control that is available for account verification

We may refuse to open an account, restrict use, or require additional verification at our reasonable discretion.

Registration may be completed using a mobile phone number verified by a one-time code (OTP), or via other verification methods we may enable from time to time.

You are responsible for:

• Keeping your account secure and not sharing access with unauthorized parties
• Notifying us immediately if you suspect unauthorized access to your account
• All activity that occurs under your account or on behalf of users acting with your authorization
• Ensuring your phone number or other verification method remains accessible for login and authentication

We may suspend or close accounts where we identify suspicious activity, fraudulent use, attempts to circumvent system restrictions, or violation of these Terms.

The service, in whole or in part, may be offered from time to time under a beta period.

During a beta period:

• The service or portions of it may be available at no charge
• Certain features may change, be added, restricted, or cancelled at our discretion
• The service may include bugs, issues, or missing functionality
• We make no commitment to specific availability levels, service levels, data integrity, or feature availability

If and when we decide to move to a paid model, we will provide reasonable advance notice before charges apply.

After the beta period ends, or for portions of the service not covered by it, use of the service may be subject to payment.

We may establish, change, and update from time to time:

• Monthly or annual subscription fees
• Usage-based pricing
• Usage quotas
• Rates for ancillary services, including messaging, integrations, or advanced capabilities

Where charges apply, we will present the relevant pricing terms within the service, on the website, or through another appropriate communication channel.

We may change prices or plan features with reasonable advance notice. If you do not agree to a material pricing change, you may stop using the service before it takes effect.

If you use Sagarnu's automated messaging features, you are responsible for ensuring your use complies with applicable law.

In particular, you undertake to:

• Use automated messages only for purposes related to services, bookings, appointments, reminders, updates, and legitimate follow-up with your clients
• Not use the messaging system for prohibited advertising, spam, harassment, or communications not permitted by law
• Ensure your clients are aware that messages may be sent to them in connection with bookings, appointments, or activity with your business
• Not attempt to circumvent usage limits, control mechanisms, or fees
• Comply with the rules, policies, and terms of relevant messaging providers, including Meta, where applicable

We may restrict, suspend, or cancel messaging features if we identify misuse, legal risk, system harm, or violation of these Terms.

You agree not to use the service for:

• Violating any law, regulation, or binding directive
• Infringing the rights of any third party, including intellectual property, privacy, or confidentiality rights
• Uploading, transmitting, or distributing malicious code, viruses, or harmful content
• Attempting to gain unauthorized access to any part of the platform, system, accounts, or infrastructure
• Circumventing security measures, technical restrictions, quotas, or authorization mechanisms
• Unauthorized automated use, including scraping, harvesting, crawling, or running bots or scripts in a manner that harms the service or bypasses permitted use
• Copying, reproducing, disassembling, reverse engineering, or attempting to extract the source code, structure, or logic of the platform, except to the extent expressly permitted by non-waivable applicable law
• Using the platform for unlawful, deceptive, offensive, or harmful activity
• Harassing, threatening, misleading, or harming clients, other users, or third parties
• Creating multiple accounts or abusing account structures to circumvent restrictions, blocks, or charges

With respect to business data, content, images, service details, staff details, preferences, availability schedules, and information you upload to the platform, you retain your rights to the extent you hold them. You grant us a limited, non-exclusive licence required to host, store, process, technically copy, display, and use such content solely for the purpose of operating, improving, securing, and supporting the service.

With respect to your clients' data, including names, phone numbers, booking details, appointment history, and notes, you are responsible for ensuring you have a lawful basis for collecting, using, and processing that information in accordance with applicable law.

You are responsible, among other things, for:

• Providing your clients with appropriate privacy notices, where required
• Handling requests relating to your clients' personal information, as required by law
• Ensuring that information you enter into the system was collected and is managed lawfully
• Complying with all applicable data protection and privacy laws

Sagarnu acts generally as a data processor with respect to client data managed on the platform on your behalf.

The platform, including its software, design, structure, interface, marks, names, logos, documentation, and all other components of the service, are owned by us or licensed to us, and are protected under applicable intellectual property laws.

These Terms do not grant you any proprietary rights in the service, other than a limited, revocable, non-exclusive, non-transferable right to use the service in accordance with these Terms.

If you provide us with feedback, ideas, or suggestions regarding the service, we may use them without compensation or obligation to you.

We may, from time to time and at our discretion:

• Modify, update, add, or remove features, functions, or components of the service
• Restrict use of certain parts of the service
• Perform maintenance, planned outages, fixes, updates, or upgrades
• Temporarily or permanently discontinue the service, in whole or in part

We do not guarantee that the service will be available at all times, without interruption, without errors, or without data loss.

We recommend not relying on the service as the sole repository for critical business data.

The service is provided as is and as available.

To the maximum extent permitted by law, we disclaim all representations, warranties, or guarantees, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, reliability, availability, accuracy, or suitability for the user's needs.

Without limiting the foregoing, we do not warrant that:

• The service will meet your needs
• The service will be continuous, secure, or error-free
• Any information produced by the service will be accurate, complete, or up to date
• Errors will be corrected within any specific timeframe

To the maximum extent permitted by law, Sagarnu, its employees, directors, shareholders, suppliers, and partners shall not be liable for any indirect, special, incidental, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, clients, or business opportunities, arising from use of or inability to use the service.

Without limiting the foregoing, our total aggregate liability to you for any claim, demand, or cause of action arising from the service or these Terms shall not exceed the greater of:

• The amount you actually paid us for use of the service in the 12 months preceding the event giving rise to the claim
• ILS 500

Nothing herein limits liability that cannot be limited or excluded under applicable law.

You agree to indemnify and compensate Sagarnu, its employees, directors, shareholders, suppliers, and representatives for any damages, losses, expenses, charges, demands, or claims, including reasonable legal and attorney fees, arising from:

• Your breach of these Terms
• Your violation of any law
• Your infringement of third-party rights, or through content, data, or activity you conducted using the service
• Claims by your clients or third parties in connection with your business, the services you provide, or information you enter, send, upload, or process through the platform

You may stop using the service and request account closure at any time, subject to completing any outstanding obligations, if any.

We may suspend, restrict, or close your account, immediately or after notice, if:

• You have breached these Terms
• You have made prohibited or deceptive use of the service
• Continuing the service creates a legal, security, operational, or commercial risk
• We are required to do so by law

Upon account closure, your public booking page, account access, or some of the information and services associated with it may be deactivated.

Certain data may be retained for a reasonable period after closure for operational, legal, regulatory, evidentiary, or security purposes, or to respond to reasonable data export requests, after which it will be deleted, anonymised, or retained in limited form as needed.

These Terms are governed by the laws of the State of Israel.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Tel Aviv, Israel.

Before initiating formal proceedings, both parties will act in good faith to attempt to resolve the dispute directly, including by contacting us at: legal@sagarnu.co

We may update these Terms from time to time.

For material changes, we will provide reasonable advance notice via appropriate means, such as email or an in-platform notification. For non-material changes, updating the Terms and publishing the updated effective date is sufficient.

Continued use of the service after the updated Terms take effect will constitute acceptance of them, subject to applicable law.

These Terms, together with the Privacy Policy and any additional legal documents we have explicitly referred to, constitute the entire agreement between you and us regarding the service.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force.

Our failure to enforce any right or provision in a particular case shall not be deemed a waiver of it in another case or in the future.

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations in connection with a merger, acquisition, transfer of business, reorganisation, or similar transaction.

In the event of a conflict between different language versions of these Terms, the version required by applicable law shall prevail for purposes of interpretation and enforcement.

For questions regarding these Terms, please contact us at:

Email: legal@sagarnu.co

Website: sagarnu.co