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👤For Customers

Cancelling or changing your appointment

Cancel an appointment yourself, or ask the business to move it.

By Sagarnu Team

Plans change. You can cancel your appointment yourself through the link in your confirmation message. To move it to a different time, contact the business — they reschedule it from their calendar.

How to cancel

  1. 1Open the booking confirmation message you received (WhatsApp or SMS). A reminder carries the same link, except a same-day reminder sent by SMS.
  2. 2Tap the link — on WhatsApp it is the "View Appointment" button — to open your bookings page for that business.
  3. 3Sign in with your phone number using the one-time code you receive.
  4. 4Under "Upcoming", tap "Cancel appointment" and confirm — the slot is immediately released.
Bookings page listing upcoming appointments, each with a Cancel appointment button
Your bookings page: every upcoming appointment has a Cancel button.

How to change the time

There is no self-service option to move an appointment. Contact the business by phone or WhatsApp and they will reschedule it from their calendar; depending on the business's settings you receive a message with the new time. You can also cancel the appointment yourself and book a new slot online.

If you can't find the link

Contact the business directly by phone or WhatsApp and they will handle the change for you.

💡

If you need to cancel, do it as early as possible — it helps the business offer the slot to another client.

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